The New Zealand Government’s mediation service for landlords and tenants in dispute was established in 1986 and, for 20 years, mediation by telephone was utilised intermittently as an option for parties who were unable to meet together in the mediation room.
"What’s new in telephone mediation? A public sector mediation service steps up to a new level of telephone access for parties in mediation,"
ADR Bulletin: Vol. 11
, Article 4.
Available at: http://epublications.bond.edu.au/adr/vol11/iss1/4