In recent times telephone family dispute resolution has become more popular. Some practitioners love it, many fear it and others hate it. This article predicts that it is only a matter of time and telephone mediation and conciliation will be available 24/7. The challenges of only hearing the parties, the use of language and non-verbal cues are explored. The benefits for a global perspective are highlighted as well as the advantages and disadvantages to be taken into account. We assert that with additional training and sensitivity parties will significantly benefit from competent and confident telephone family dispute resolution practitioners.
Brandon, Mieke and Stodulka, Tom
"24/7 Family dispute resolution: disconnection and reconnection via the phone line,"
ADR Bulletin: Vol. 10
, Article 2.
Available at: http://epublications.bond.edu.au/adr/vol10/iss5/2