Case studies were used to examine the efficacy of transformative and facilitative mediation to address workplace conflict. This approach provided participants with an opportunity to reframe their negative perceptions of each other and to shift their interpersonal dynamics into more favourable territory. In the majority of cases, anecdotal feedback suggests that both the participants and their respective employers were satisfied with the outcomes generated via mediation.
Manning, Carolyn M.
"Transformative and facilitative mediation case studies: workplace conflict,"
2, Article 8.
Available at: http://epublications.bond.edu.au/adr/vol10/iss2/8