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Whose party is it anyway? the role of the insured in the mediation process
Kylie Burns

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Mediators’ notes of the mediation - a mediator's protective device
Michael Creelman

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General insurance enquiries and complaints scheme
Alison Maynard

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A practical handbook for negotiation
Monique Hay

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Thinking about conflict resolution ‘beyond the square box’
Nadja M. Alexander