PolyGram is involved in the music industry with classics, jazz and contemporary labels as well as a film division and distribution chain. We developed an internal system to deal with conflict within our workforce. The aim was to develop a Conflict Management System (CMS) to resolve conflict within the organisation. The objective was to have a CMS in place that was simple to use, user-friendly and designed by staff, to ensure ownership of the CMS.
"PolyGram: dispute resolution in the music industry,"
ADR Bulletin: Vol. 1
, Article 3.
Available at: http://epublications.bond.edu.au/adr/vol1/iss5/3