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Abstract

Extract:
When people are asked to think about conflict, typically their responses are uniform: broken relationships, stress, strained communication, impasse, wrong doings, time wasted and money spent. This is not conflict itself; rather it is conflict that has not been adequately dealt with and has escalated.

Conflict is a neutral concept. It is a difference of view and a reflection of diversity. Properly managed conflict can be an effective and powerful conduit for positive change.

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