When people are asked to think about conflict, typically their responses are uniform: broken relationships, stress, strained communication, impasse, wrong doings, time wasted and money spent. This is not conflict itself; rather it is conflict that has not been adequately dealt with and has escalated.
Conflict is a neutral concept. It is a difference of view and a reflection of diversity. Properly managed conflict can be an effective and powerful conduit for positive change.
"Conflict and dispute management system design: overview,"
ADR Bulletin: Vol. 1
, Article 1.
Available at: http://epublications.bond.edu.au/adr/vol1/iss5/1