The Financial Services Complaints Resolution Scheme (FSCRS) attempts to provide a non-adversarial environment in which to resolve customer complaints where financial loss is claimed. Members of the Financial Planning Association (FPA) of Australia Ltd are automatically members of the FSCRS and the FSCRS has recently opened its doors to other financial service providers. This article provides information about the FSCRS and answers some commonly asked questions.
"ADR in the financial planning industry - the Financial Services Complaints Resolution Scheme,"
ADR Bulletin: Vol. 1
, Article 1.
Available at: http://epublications.bond.edu.au/adr/vol1/iss4/1