When the Credit Union Dispute Reference Centre (CUDRC) opened for business on 1 November 1996, no-one quite knew what to expect. Would it be inundated with calls from disgruntled consumers or would the phones stay silent? How would credit unions interact with their fledgling dispute resolution scheme? Would enough credit unions support the voluntary scheme to secure its viability beyond the first 12 months?
"ADR brings high interest returns in financial disputes - the Credit Union Dispute Reference Centre,"
2, Article 7.
Available at: http://epublications.bond.edu.au/adr/vol1/iss2/7