In Australia there are forms of ADR practised on a large scale within the workers’ compensation jurisdiction which combine such diametrically opposing roles as facilitator and decision-maker. Seven years and 100,000 cases later, WorkCover conciliators in Victoria have proven the mixed blessing of wearing many hats. What does their experience teach us about managing multiple roles?
"When wearing different hats: suggestions for ADR practice,"
10, Article 1.
Available at: http://epublications.bond.edu.au/adr/vol1/iss10/1