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A History of Alternative Dispute Resolution
Laurence Boulle

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ADR: Where did the 'alternative' go? Why mediation should not be a mandatory step in the litigation process
Cameron Green

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Making it fresh: ideas for teaching negotiation skills
Melissa Conley Tyler and Naomi Cukier

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French negotiation culture
Maria van der Walt

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Medical negligence, litigation and mediation
Lisa Emanuel and Michael Mills

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Tips and traps in workplace mediation
Mieke Brandon

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Neutrality and impartiality in mediation
Hin Hung

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The mediator's opening statement
Margaret Halsmith

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The Mediation Meta-Model - the realities of mediation practice
Nadja Alexander

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Workplace bullying: To mediate or not?
Leah McLay